Telephoning Your Doctor

Our practice’s telecommunication system facilitates patient access to the practice services and aims to adequately meet the needs of patients and team members. The auditory privacy and confidentiality need of patients have been considered when locating our telephones and facilities for electronic communication. 

Our telephone system provides sufficient inward and outward call capacity and has the functionality for electronic communication (either email or facsimile). The practice has 4 lines dedicated for telephone calls and 1 line for electronic communication. 

It is recognised that the telecommunication needs of the practice may change over time, in-line with staffing changes and growth of the practice. Strategies are in place to monitor, review and make the appropriate changes to the telecommunications system as required, and this includes monitoring through feedback from patients and practice team members. 

A telephone line is available for the practice team to summon assistance in an emergency.